Terms of Sale
INTRODUCTION
This document contains the General Terms and Conditions of Sale governing online purchases made through the website eshop.mainetti.com (hereinafter also referred to as the “Site”), owned and managed by Mainetti S.p.A., with registered office at Via Casarette no. 58, 36070 Castelgomberto (VI) – ITALY, registered with the Vicenza Chamber of Commerce (Italy) under no. 91669 in the Business Register, Tax Code and VAT number: 001482000249.
The products purchased on the Site are sold directly by Mainetti S.p.A., with registered office at Via Casarette no. 58, 36070 Castelgomberto (VI) – ITALY, registered with the Vicenza Chamber of Commerce (Italy) under no. 91669 in the Business Register, Tax Code and VAT number: 001482000249, hereinafter also referred to as the “Seller”.
For further information, you may contact the Seller’s Customer Service at 0445 428511 or by email at b2c.spa@mainetti.com.
These General Terms and Conditions of Sale govern online purchases made both by business entities (business to business) and by consumers (business to consumer), reserving only for the latter the means of protection provided for by the Consumer Code (Legislative Decree 206/2005), as specified below.
ART. 2 – CONCLUSION OF THE CONTRACT
2.1
In order to conclude the purchase contract for one or more Products on the Site, the Customer must complete the order form in electronic format, taking care to enter the required data, and transmit it electronically to the Seller by following the instructions provided on the Site.
2.2
During the purchase procedure, the Customer is required to provide complete, correct and truthful data necessary for managing the order, payment and related shipment.
2.3
The Customer assumes responsibility for the accuracy and correctness of the personal data entered and communicated to the Seller during the purchase procedure. It is understood that any damage, delay or inconvenience attributable and/or chargeable to the incorrectness or inaccuracy of the data provided may not be attributed and/or charged to the Seller.
2.4
The order form contains a reference to these General Terms and Conditions of Sale and a summary of the main information for each Product ordered; in particular, it indicates the price, including applicable taxes where provided, the available payment methods and the delivery methods for the ordered Products, together with the related costs.
2.5
The Customer may request that the ordered products be customized by applying or printing a name, logo, trademark or image; the Customer will choose the dimensions, fonts and colors through the procedures indicated on the Website.
The Customer who requests product customization declares that they are authorized to use the name, logo, trademark and/or image whose application they request and that they have been authorized by any different owner to grant the Seller permission to use it solely for the purpose of fulfilling the submitted order, undertaking to indemnify and/or hold the Seller harmless from any claims by third parties.
2.6
Before proceeding with the purchase by submitting the order, the Customer must carefully read these General Terms and Conditions of Sale and the other terms and notices referred to on the Website.
Before completing the purchase and payment process, the Customer will be invited to review and accept these General Terms and Conditions of Sale in accordance with the procedures provided on the Website.
2.7
The contract is concluded when the Seller receives the corresponding order electronically, subject to the checks and conditions set out in these General Terms and Conditions of Sale.
2.8
By submitting the order, the Customer accepts these General Terms and Conditions of Sale and undertakes to comply with them in dealings with the Seller.
2.9
The order form will be archived in the Seller’s systems for the period necessary to process the order and in any event for the period required by applicable law.
2.10
The language used to conclude the contract is the language made available and selectable on the Website.
2.11
Once the contract has been concluded, the Seller will process the corresponding purchase order.
2.12
The Seller reserves the right not to process orders if the information provided is incomplete or incorrect, or in cases provided for by applicable law. In such circumstances, the Seller will inform the Customer by email.
2.13
In general, the Products available on the Website are available as indicated in their respective product descriptions, subject to any temporary unavailability and the time required to produce customized Products.
If, after the order has been sent, one or more Products are found to be unavailable, the Seller will notify the Customer. If the Customer has already made the payment, the Seller will refund the amounts relating to the unavailable Products.
2.14
Once the contract has been concluded, the Seller will send the Customer the Order Confirmation to the email address provided during the purchase.
The Order Confirmation will contain a summary of the Products purchased, their main characteristics, prices, any shipping costs, the total order amount, payment and delivery information, and any other details required by applicable law.
ART. 4 - PAYMENTS
4.1
The Seller accepts payments in the currencies and using the methods made available on the Website at the time of the order.
4.2
To pay for the Products, any customizations, and the related shipping and delivery costs, the Customer may use one of the payment methods made available during the checkout process.
Depending on the country, target market, and characteristics of the order, the following may be available, by way of example:
- credit and debit cards;
- digital payment systems and wallets available through Shopify Payments;
- Klarna, where available;
- bank transfer;
- cash on delivery, where provided.
The actual availability of individual payment methods is shown to the Customer during the purchase process.
4.3
In the case of payment by credit card, debit card, or other electronic payment systems, the transaction will be processed through the payment service providers integrated with the Website.
The Seller does not collect or retain complete data relating to the payment instruments used by the Customer, such as the full card number or the relevant security codes.
4.4
In the case of payment by bank transfer, the order will be processed in accordance with the instructions and timeframes communicated to the Customer during the purchase process and in the relevant Order Confirmation.
The Customer must use the banking details and references indicated by the Seller and, where requested, include the order references in the payment description.
4.5
Where available, cash on delivery may be used exclusively under the conditions and within the limits indicated during checkout.
For orders for which cash on delivery is available, a fee equal to 2% of the order amount, including VAT will be charged.
Cash on delivery is available exclusively for orders of no more than €1,000. For orders exceeding this amount, cash on delivery will not be available among the selectable payment methods.
4.6
Any additional conditions, limits, fees, or restrictions relating to the individual payment methods will be communicated to the Customer before the order is completed.
ART. 3.7 – WARRANTIES AND AFTER-SALES SERVICE
The Customer may invoke the warranty for defects in the goods sold within the terms provided for by the applicable legislation through the contact form on the Website or by sending an email to b2c.spa@mainetti.com, specifying the reason “warranty for non-conforming product”, the order code, and the reason for the complaint.
After verifying compliance with the required conditions, the Seller will inform the Customer of the procedure to be followed for handling the product.
ART. 6.2 – RIGHT OF WITHDRAWAL
To exercise the right of withdrawal, the Consumer Customer must send the Seller a communication to that effect within 14 days from the date of receipt of the Products for which the right of withdrawal is being exercised, by sending an email to:
or by sending a written communication addressed to:
MAINETTI S.P.A.
Via Casarette No. 58
36070 Castelgomberto (VI)
ITALY
The exclusions from the right of withdrawal provided for by the applicable legislation remain in force, in particular those relating to made-to-measure and/or personalized Products.
ART. 9.2 – PRIVACY
For any further information regarding the privacy management policy, a specific request may be sent to the following email address: