Warranties and after-sales service
Art. 3 - Warranties and after-sales service
3.1
The Products offered on the Website are high-quality products. The Seller does not place irregular products or products of a quality below the standards normally offered on the market on the market.
3.2
The essential characteristics of the Products are indicated on the Website on the relevant product detail pages. However, the images and colors of the Products offered for sale may not correspond perfectly to the actual Products due to the Internet browser, device, or monitor used.
3.3
The Seller pays the utmost attention to ensuring that the information described and presented on the Website corresponds to the actual characteristics of the Products. In the event of any discrepancies, the characteristics and information provided in the relevant documentation and in the Product sheet shall prevail.
3.4
“Conformity check” means the processing and analysis of the file uploaded by the Customer for personalization purposes.
The Seller verifies exclusively that the file is technically suitable for the available printing or personalization processes and assumes no responsibility with regard to the ownership, content, or use of logos, trademarks, images, or other elements uploaded by the Customer.
3.5
Upon delivery by the courier, the Customer must check that the number of packages received corresponds to the information indicated in the shipping documentation and that the packaging is intact, undamaged, dry, and otherwise unaltered.
In particular, upon receipt of the Products, the Customer is invited to:
- check the integrity of the packaging;
- immediately report any obvious damage to the courier;
- where possible, accept the delivery with the wording “ACCEPTED WITH RESERVATION”;
- photograph the outside and inside of the package if the Products received are damaged, incomplete, or do not correspond to the order;
- promptly inform Customer Service of what occurred.
The Seller may request photographic documentation in order to verify the problem and manage any replacement or refund procedure.
3.6
With regard to Customers who are not consumers, the Seller shall be liable for defects and faults in the Products under the terms provided for by Articles 1490 et seq. of the Italian Civil Code, provided that the Customer reports them within the time limits established by law.
The protections provided for the Consumer Customer by the applicable legislation and the Consumer Code remain unaffected.
3.7
The Customer may report any defects or faults in the Products using the contact form available on the Website or by sending an email to:
Where possible, the communication must indicate:
- the reason “warranty claim for non-conforming product”;
- the order number or code;
- a description of the problem encountered;
- any useful photographic documentation.
Once the request and the existence of the applicable conditions have been verified, the Seller shall inform the Customer of the procedure to follow.
Where necessary, the Seller may arrange, at its own expense, for the Product to be collected by express courier from the address indicated by the Customer.
Once the Product has been received, the Seller shall carry out the appropriate checks and, in the event of actual non-conformity, shall repair or replace the Product in accordance with the applicable legislation.
If no non-conformity is found, the Seller shall inform the Customer and agree with the Customer on the arrangements for any return of the Product.
3.8
A warranty service request must contain the information necessary to identify the order and the reason for the report.
The Seller may ask the Customer for a copy of the Order Confirmation, delivery note, or other documentation useful for proving the date of purchase and delivery.
Unless otherwise agreed with the Seller, Products relating to the same return or warranty procedure must be returned in accordance with the arrangements communicated by Customer Service.
3.9
Except where the law provides otherwise, the Seller shall not be liable for indirect or consequential damages, such as, by way of example, loss of profit, loss of earnings, production limitations, administrative costs, or loss of customers.
3.10
Any limitations of liability provided for in these Terms shall not apply where they are not permitted by law and, in particular, in cases of willful misconduct or gross negligence by the Seller.